FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. Where is JOYA Hotel Shanghai Gubei located?
The hotel is situated at Building B, No. 188 Hongbaoshi Road, Changning District, Shanghai—a prime location in the international Gubei neighborhood, just 220 meters from Yili Road Metro Station (Lines 10 & 15) and approximately 11 km from Shanghai Hongqiao International Airport.
The hotel is situated at Building B, No. 188 Hongbaoshi Road, Changning District, Shanghai—a prime location in the international Gubei neighborhood, just 220 meters from Yili Road Metro Station (Lines 10 & 15) and approximately 11 km from Shanghai Hongqiao International Airport.
2. What time is check-in and check-out?
Standard check-in begins at 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability, with possible additional charges.
Standard check-in begins at 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability, with possible additional charges.
3. Does the hotel offer airport transportation?
Yes, JOYA Hotel Shanghai Gubei provides convenient airport transfer services to and from Hongqiao International Airport and Pudong International Airport. Guests can arrange this service in advance through the concierge team for a seamless arrival or departure.
Yes, JOYA Hotel Shanghai Gubei provides convenient airport transfer services to and from Hongqiao International Airport and Pudong International Airport. Guests can arrange this service in advance through the concierge team for a seamless arrival or departure.
4. What room types are available?
The hotel features 173 elegantly designed accommodations, including Classic Queen Rooms (38m²), Deluxe Twin Rooms, Executive Suites, and expansive Joya Suites (up to 75m²). All rooms include premium bedding, floor-to-ceiling windows, smart climate control, rainfall showers, minibars, and complimentary high-speed Wi-Fi.
The hotel features 173 elegantly designed accommodations, including Classic Queen Rooms (38m²), Deluxe Twin Rooms, Executive Suites, and expansive Joya Suites (up to 75m²). All rooms include premium bedding, floor-to-ceiling windows, smart climate control, rainfall showers, minibars, and complimentary high-speed Wi-Fi.
5. Is breakfast included with my stay?
Breakfast inclusion depends on your selected rate plan. The hotel offers a diverse breakfast buffet at Agate Garden restaurant, featuring Western favorites, authentic Shanghai specialties, and traditional Chinese dishes. Guests can also opt to add breakfast during booking or at check-in.
Breakfast inclusion depends on your selected rate plan. The hotel offers a diverse breakfast buffet at Agate Garden restaurant, featuring Western favorites, authentic Shanghai specialties, and traditional Chinese dishes. Guests can also opt to add breakfast during booking or at check-in.
6. Does the hotel have a restaurant and bar?
Yes. The signature restaurant, 玛瑙花园 (Agate Garden), serves artfully presented regional Chinese cuisine for brunch, lunch, and dinner. Guests can also enjoy artisanal teas in the tranquil tea room or craft cocktails at the stylish lobby bar. 24-hour room service is available for in-room dining.
Yes. The signature restaurant, 玛瑙花园 (Agate Garden), serves artfully presented regional Chinese cuisine for brunch, lunch, and dinner. Guests can also enjoy artisanal teas in the tranquil tea room or craft cocktails at the stylish lobby bar. 24-hour room service is available for in-room dining.
7. Is Wi-Fi available, and is it free?
Complimentary high-speed Wi-Fi is provided throughout the hotel, including all guestrooms, public areas, and meeting spaces, ensuring seamless connectivity for both leisure and business travelers.
Complimentary high-speed Wi-Fi is provided throughout the hotel, including all guestrooms, public areas, and meeting spaces, ensuring seamless connectivity for both leisure and business travelers.
8. Does the hotel have a fitness center or spa?
Yes. A well-equipped 24-hour fitness center is available for guest use. The hotel also features a serene spa offering rejuvenating treatments and massage services (reservation recommended).
Yes. A well-equipped 24-hour fitness center is available for guest use. The hotel also features a serene spa offering rejuvenating treatments and massage services (reservation recommended).
9. Are pets allowed at JOYA Hotel Shanghai Gubei?
Pets are not permitted at the hotel, in alignment with policies designed to maintain a tranquil, allergen-free environment for all guests.
Pets are not permitted at the hotel, in alignment with policies designed to maintain a tranquil, allergen-free environment for all guests.
10. Is the hotel suitable for families with children?
Absolutely. The hotel welcomes families and offers child-friendly amenities upon request, including extra beds, cribs, and kid-oriented welcome gifts. Staff can also assist with recommendations for family-friendly attractions and dining in Shanghai.
Absolutely. The hotel welcomes families and offers child-friendly amenities upon request, including extra beds, cribs, and kid-oriented welcome gifts. Staff can also assist with recommendations for family-friendly attractions and dining in Shanghai.
11. What languages do the staff speak?
The multilingual front desk and concierge team fluently speak Mandarin and English, with additional language support available upon request to ensure clear communication for international guests.
The multilingual front desk and concierge team fluently speak Mandarin and English, with additional language support available upon request to ensure clear communication for international guests.
12. Is parking available at the hotel?
Yes, on-site parking is available for guests. Due to limited spaces in the urban Gubei area, advance reservation is recommended, and additional fees may apply.
Yes, on-site parking is available for guests. Due to limited spaces in the urban Gubei area, advance reservation is recommended, and additional fees may apply.
13. Does the hotel offer meeting or event facilities?
Yes. JOYA Hotel Shanghai Gubei features flexible meeting rooms and event spaces equipped with modern audiovisual technology, ideal for business conferences, corporate gatherings, or intimate social celebrations. Dedicated event coordinators are available to assist with planning.
Yes. JOYA Hotel Shanghai Gubei features flexible meeting rooms and event spaces equipped with modern audiovisual technology, ideal for business conferences, corporate gatherings, or intimate social celebrations. Dedicated event coordinators are available to assist with planning.
14. What is the cancellation policy?
Cancellation policies vary by rate type and booking channel. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates offer discounted pricing with stricter terms. Guests are encouraged to review their specific booking conditions at the time of reservation.
Cancellation policies vary by rate type and booking channel. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates offer discounted pricing with stricter terms. Guests are encouraged to review their specific booking conditions at the time of reservation.
15. Are there laundry or dry-cleaning services?
Yes. The hotel provides same-day laundry and dry-cleaning services for guest convenience. Self-service laundry facilities are not available, but the housekeeping team ensures prompt, professional handling of all garment care requests.
Yes. The hotel provides same-day laundry and dry-cleaning services for guest convenience. Self-service laundry facilities are not available, but the housekeeping team ensures prompt, professional handling of all garment care requests.
16. Is the hotel accessible for guests with mobility needs?
The hotel offers accessible rooms and public areas designed to accommodate guests with mobility challenges. Elevators, wide doorways, and adapted bathrooms are available. Guests are encouraged to specify accessibility requirements when booking to ensure optimal room assignment.
The hotel offers accessible rooms and public areas designed to accommodate guests with mobility challenges. Elevators, wide doorways, and adapted bathrooms are available. Guests are encouraged to specify accessibility requirements when booking to ensure optimal room assignment.
17. What attractions are near the hotel?
JOYA Hotel Shanghai Gubei is ideally located for exploring Shanghai. Nearby highlights include Gubei 1699 Commercial Plaza, Shanghai Mart, Columbia Circle, Xinhua Road’s historic lanes, the Shanghai International Dance Center, and easy metro access to The Bund, Yu Garden, and Jing’an Temple.
JOYA Hotel Shanghai Gubei is ideally located for exploring Shanghai. Nearby highlights include Gubei 1699 Commercial Plaza, Shanghai Mart, Columbia Circle, Xinhua Road’s historic lanes, the Shanghai International Dance Center, and easy metro access to The Bund, Yu Garden, and Jing’an Temple.
18. Does the hotel practice sustainability initiatives?
Yes. As part of its commitment to responsible hospitality, the hotel participates in Shanghai’s sustainability efforts, including reducing single-use plastics, implementing energy-efficient systems, and promoting eco-conscious guest amenities—without compromising comfort or service quality.
Yes. As part of its commitment to responsible hospitality, the hotel participates in Shanghai’s sustainability efforts, including reducing single-use plastics, implementing energy-efficient systems, and promoting eco-conscious guest amenities—without compromising comfort or service quality.
19. Can I earn or redeem loyalty points at this hotel?
JOYA Hotel Shanghai Gubei is part of the H World hotel group. Guests enrolled in the group’s loyalty program may earn and redeem points for stays, upgrades, and exclusive benefits. Please confirm eligibility and program details during booking or at check-in.
JOYA Hotel Shanghai Gubei is part of the H World hotel group. Guests enrolled in the group’s loyalty program may earn and redeem points for stays, upgrades, and exclusive benefits. Please confirm eligibility and program details during booking or at check-in.
20. How can I contact the hotel directly?
Guests can reach JOYA Hotel Shanghai Gubei via phone or email through the official hotel contact channels provided at the time of booking. The 24-hour front desk team is always ready to assist with reservations, special requests, or local recommendations to enhance your Shanghai experience.
Guests can reach JOYA Hotel Shanghai Gubei via phone or email through the official hotel contact channels provided at the time of booking. The 24-hour front desk team is always ready to assist with reservations, special requests, or local recommendations to enhance your Shanghai experience.